Shipping and delivery
How do I check on my order?
Your confirmation email carries the tracking link. If it's a freight item or the link hasn't updated, email service@getbackyarding.com with your order number and we'll call the maker or the carrier.
Parcel orders get a tracking link by email as soon as the label is created. That link is the fastest way to see where things stand.
Freight orders work differently: tracking appears when the pallet leaves the maker's shop, and the carrier contacts you directly to schedule delivery.
If nothing has moved for a few days, email service@getbackyarding.com with your order number. We'll chase the maker or the carrier and come back to you with a real answer, not a status page.
More on shipping and delivery
Still need a hand?
Email service@getbackyarding.com — a real person who cooks over fire answers, usually within one business day.
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