Ask us anything
Questions, answered straight
No runaround and no fine print. If your question isn't here, email service@getbackyarding.com — a real person who cooks over fire will answer.
Shipping and delivery
- How do big grills and fire pits ship?
- Large cookers ship by freight from the maker. The carrier calls you to schedule a delivery window and brings the pallet to your curb. Inspect the crate before you sign — note any damage on the delivery receipt and we'll sort out a replacement with the maker. Read the full answer
- Do you offer free shipping?
- Yes — orders over $89 ship free within the lower 48. Smaller orders ship at a flat rate, shown at checkout. Read the full answer
- Why do some grills take weeks to arrive?
- Most live-fire cookers are welded to order by small American shops rather than pulled from a warehouse. The lead time on each product page is the maker's current build window. Read the full answer
- How do I check on my order?
- Your confirmation email carries the tracking link. If it's a freight item or the link hasn't updated, email service@getbackyarding.com with your order number and we'll call the maker or the carrier. Read the full answer
Returns and warranty
- What's your return policy?
- Thirty days. If it isn't right for your yard, email us within 30 days of delivery and we'll walk you through the return. Items come back by mail or freight in original packaging; return shipping is the customer's cost unless the item arrived damaged or defective, and some freight items carry a maker restocking fee we quote before you commit. Read the full answer
- Are you an authorized dealer?
- We're an authorized dealer for every brand we carry. That means factory-new gear, the maker's full warranty, and real parts support — not gray-market stock. Read the full answer
- What if my order arrives damaged?
- Note the damage on the delivery receipt before you sign, photograph it, and email us the same day. Freight claims are straightforward when the damage is recorded at delivery. Read the full answer
Paying
- Can I pay over time?
- Shop Pay Installments is available at checkout on qualifying orders. Plans, rates and approval are decided by Shop Pay — we show an estimate only, never a promise. Read the full answer
Choosing gear
- How do I choose the right cooker?
- Start with how you cook and how many you feed. Our grill advisor asks six short questions and gives you three picks with plain-language reasons, or email us and a person who cooks over fire every week will answer. Read the full answer
About us
- Is GetBackyarding really veteran owned?
- Yes — we're a service-disabled veteran-owned small business. The same people who pick the gear answer the emails and cook on it at home. Read the full answer
More questions
- Do you ship freight items?
- Yes. Argentine grills, gaucho wheels, and larger fire pits ship curbside freight. We'll email you to schedule delivery.
- What's the lead time on built-to-order gear?
- Typically 2–4 weeks. The lead time is listed on each product page.
- Can I get help choosing?
- Email us what you cook and how many people you feed. We'll tell you honestly which grill fits — including when the cheaper one is the right call.
- Do you price match?
- We honor authorized-dealer pricing from our makers. Ask us.
Still deciding which cooker?
Answer six quick questions and we'll point you at the grills that actually fit how you cook.
Find the right grill