Returns and warranty
Are you an authorized dealer?
We're an authorized dealer for every brand we carry. That means factory-new gear, the maker's full warranty, and real parts support — not gray-market stock.
GetBackyarding is an authorized dealer for every maker on the site. We don't list gray-market, liquidation or refurbished stock alongside new gear.
Being authorized matters after the sale: the maker's warranty is valid, registration goes through normally, and replacement parts are available years down the line.
It also means we can call the maker directly when something goes wrong with your order, rather than pointing you at a customer service line and wishing you luck.
Every brand we carry has its own page with the maker's story, where the gear is built, and the products we stock from them.
More on returns and warranty
Still need a hand?
Email service@getbackyarding.com — a real person who cooks over fire answers, usually within one business day.
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